Refund Policy

1. Policy Scope

This Refund Policy applies to all product orders purchased through our official website platform. All refund applications, review standards, fund processing rules, and after-refund specifications of the platform will be implemented in accordance with the terms of this policy. This policy is formulated based on the principle of fairness, standardization, and customer protection, aiming to standardize the refund processing process, protect the legitimate rights and interests of customers, and ensure that all refund operations are transparent, reasonable, and traceable.

2. Eligibility for Refund Application

Customers who meet the following conditions can apply for a refund in accordance with platform rules: customers who have completed valid order payment and need to return goods for personal reasons within the specified return cycle; customers who receive products with quality problems, damaged packaging, or abnormal product conditions; customers who encounter order processing errors, abnormal delivery, or service non-compliance issues that affect normal use; and other scenarios that conform to the platform’s after-sales protection rules.
All refund applications must be initiated within the official valid return period. Our platform provides a unified and sufficient return cycle, allowing customers to fully test and use the products and apply for refunds for eligible problems within the specified time. Any refund application exceeding the valid return cycle will not be accepted unless there are special objective abnormal circumstances confirmed by our official verification.

3. Refund Processing Cycle

We implement a unified standard refund processing cycle. After the customer returns the goods and we complete the receipt inspection, verification, and confirmation of the returned products, we will complete the official refund processing within the specified working cycle. The entire refund process includes return receipt verification, order review, fund settlement, and payment completion. The refund arrival time is affected by the processing cycle of the customer’s payment channel, but our internal processing will be completed within the unified standard time specified by the platform.

4. Refund Calculation Standard

All refunds on the platform are settled in unified USD currency. For eligible full return applications, we will refund the full product payment amount paid by the customer. For partial return applications for multiple product orders, we will calculate the refund amount according to the actual unit price of the returned products and complete the accurate settlement.
Since our platform provides fully inclusive services with no shipping fees and full tariff bearing by the brand, no additional fees will be deducted from the refund amount. The customer does not need to bear any logistics costs, tariff costs, or return handling fees, and the refund amount is calculated purely based on the actual product payment amount.

5. Return and Refund Process Specifications

Customers who need to apply for a refund must first initiate a return application through the official contact channel, submit the order information and corresponding return reason description, and complete the return application review. After the application is approved, customers need to return the goods in accordance with the specified return specifications, ensure that the returned products are intact, and complete the return logistics delivery.
After receiving the returned goods, our professional team will inspect the product status, verify the consistency of the order information and returned products, and confirm whether the return meets the policy specifications. For eligible valid returns, we will immediately enter the refund processing link; for returns that do not meet the specifications, we will feed back the specific reasons to the customer and provide corresponding problem handling suggestions.

6. Special Situation Refund Rules

For orders with abnormal logistics such as long-term non-delivery and confirmed loss of goods verified by our platform, we will actively initiate refund processing for customers after verifying the relevant situation, without waiting for the return operation. For products with confirmed quality problems, we support customers to choose free replacement or full refund according to personal needs, and the corresponding service costs are fully borne by our brand.
For refund applications caused by customer personal wrong order placement, wrong product selection, and other personal operation problems, we will still provide compliant refund services within the valid return cycle to ensure customer shopping safety.

7. Refund Result Inquiry and Dispute Handling

Customers can inquire about the progress of refund review, processing status, and fund arrival through our official contact channel. If customers have objections to the refund processing result, they can initiate feedback through the official channel within a reasonable time. We will re-verify the order information, return process, and policy adaptation, and give a final processing result after comprehensive review.

8. Policy Explanation Right

All refund behaviors of the platform are subject to the latest published Refund Policy terms. We reserve the right of final interpretation of this policy, and all adjustment and optimization of the policy will be based on the official public content of the website.

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