Shipping Policy

1. Policy Introduction

This Shipping Policy standardizes all logistics and delivery service rules of our official website, covering order processing, delivery arrangement, logistics responsibility division, tariff bearing, and delivery related service specifications. This policy applies to all orders generated on the platform, and all customers who place orders on this website will be deemed to have fully understood and accepted the terms of this Shipping Policy. We adhere to the service principle of stable delivery, transparent rules, and full customer protection, and strictly implement standardized logistics service standards.

2. Order Processing Rules

After the customer completes order payment and the system confirms the valid order, our operation team will carry out formal order processing, including product sorting, quality inspection, packaging, and outbound preparation. All orders are processed in the order of payment completion to ensure the fairness and standardization of order processing. We have a mature order processing system and operational team to ensure that every valid order can be processed efficiently and accurately.
We have unified internal processing standards for all orders, which can effectively avoid order omission, wrong shipment, missing shipment, and other abnormal problems. Before the goods are outbound, we will conduct multi-channel inspection on product quality, product specifications, packaging integrity, and order information matching to ensure that the products delivered to customers are complete, qualified, and consistent with the customer’s order content.

3. Delivery Cycle Rules

We have stable and standardized delivery efficiency. After the order is successfully shipped, the goods will be delivered to the customer’s designated delivery address within the unified delivery time range. Our logistics system has long-term stable cooperative logistics channels, which can ensure the stability and efficiency of global delivery. We have formulated scientific delivery cycle standards based on global logistics operation rules and long-term delivery data accumulation, which can cover conventional delivery time expectations of customers in all regions.
In the process of daily delivery, we will arrange delivery in strict accordance with the unified cycle standard. For conventional orders, the delivery progress is stable and controllable. For individual objective factors such as regional logistics peak seasons, customs routine inspection, and extreme weather, which may cause minor delivery delays, we will actively track the logistics status and synchronize the latest progress to customers in a timely manner to avoid customer anxiety caused by information asymmetry.

4. Tariff and Additional Cost Bearing Rules

In the global delivery business, all tariff costs, customs clearance handling fees, and other additional accessory expenses incurred during the customs clearance process are fully borne by our brand. We promise that customers will not bear any form of extra fees and hidden charges in the whole process of order shopping and goods receipt. The unit price of all products displayed on the website is the final settlement price, and there is no additional cost collection link in any shopping link.
We take full responsibility for all cost expenditures in the product logistics and customs clearance link, aiming to provide customers with a zero-additional-cost shopping experience, completely eliminate the hidden cost risks of cross-border shopping, and ensure that every customer’s shopping budget is completely transparent and controllable.

5. Logistics Service Guarantee

We provide full-process logistics tracking services for all orders. After the goods are outbound, customers can query the real-time logistics transit status through the official logistics query channel. Our customer service team can also provide logistics progress inquiry and tracking assistance for customers to ensure that customers can grasp the latest delivery dynamics of orders at any time.
For abnormal logistics situations such as logistics stagnation, transit delay, and package abnormality, we will take the initiative to coordinate with logistics service providers to troubleshoot problems, promote logistics renewal, and give customers clear processing feedback and solutions. We always take the initiative to assume logistics service responsibilities to ensure the legitimate shopping rights and interests of customers.

6. Delivery Address Specification

Customers need to fill in accurate, detailed, and valid delivery address information and correct contact information when placing orders, so as to ensure smooth customs clearance and normal delivery of goods. If the delivery address information filled in by the customer is incomplete, wrong, or invalid, resulting in abnormal delivery, package return, or delivery failure, we will actively assist customers in solving the problem, and conduct secondary delivery arrangement according to the actual situation.

7. Policy Update

We will adjust and optimize the content of the Shipping Policy according to the upgrade of logistics channels and the update of service standards. The latest policy content will be published on the official website page in real time, and all subsequent order delivery services will be implemented in accordance with the latest policy terms.

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